addy Real Estate
Last updated: 6 sep 2025

Terms of use.

1. Acceptance of Terms

By using our website, you agree to these terms. If you don't agree, that's totally fine – but you'll need to find your property needs elsewhere.

2. About Our Services

What We Do:

  • Provide real estate agency services in the ACT

  • Facilitate property sales, purchases, and rentals

  • Offer property management services

  • Provide market information and property advice

What We Don't Do:

  • Provide legal, financial, or tax advice (we'll tell you when you need proper professionals)

  • Guarantee property values or investment returns

  • Work miracles (though our clients sometimes think we do)

3. Your Responsibilities

As a User, You Agree To:

  • Provide accurate information when using our services

  • Not use our website for any illegal purposes

  • Respect intellectual property rights

  • Not spam, hack, or otherwise mess with our systems

  • Be honest in your dealings with us (we'll return the favour)

If You're Listing Property:

  • Ensure you have the right to list the property

  • Provide accurate property information

  • Comply with all disclosure requirements under ACT law

  • Pay agreed fees and charges

4. Property Information and Disclaimers

The Reality Check:

  • Property information is provided in good faith but may contain errors

  • All measurements, distances, and descriptions are approximate

  • Photos may not reflect current property condition

  • We recommend independent inspections and professional advice

  • Market conditions change faster than Canberra weather

Investment Advice: We don't provide investment advice. Past performance doesn't indicate future results. Please consult qualified professionals for investment decisions.

5. Intellectual Property

What's Ours:

  • The addy brand, logo, and website content

  • Property photography we've commissioned

  • Our witty marketing copy (yes, we're proud of our puns)

What's Yours:

  • Information you provide to us

  • Your property photos (when you give us permission to use them)

6. Privacy and Data

Your privacy matters to us. Please read our Privacy Policy for details on how we collect, use, and protect your information.

7. Fees and Payments

Commission and Fees:

  • All fees will be clearly disclosed before you engage our services

  • Commission rates are negotiable and will be confirmed in writing

  • Payment terms will be specified in your service agreement

  • We don't believe in hidden fees (they're as annoying as hidden defects)

Refund Policy: Refunds will be handled according to your specific service agreement and applicable consumer law.

8. Consumer Rights

Your Rights Under Australian Consumer Law:

  • You have rights under the Australian Consumer Law that cannot be excluded

  • Our services come with guarantees that cannot be excluded

  • If we fail to meet a consumer guarantee, you may be entitled to a remedy

Complaints Process:

  1. Talk to us first – we're reasonable people

  2. Contact our office manager if needed

  3. If unresolved, contact the ACT Civil and Administrative Tribunal

  4. You can also contact the Australian Competition and Consumer Commission

9. Limitation of Liability

What We're Responsible For:

  • Providing professional real estate services with reasonable care and skill

  • Complying with all applicable laws and regulations

  • Being honest and transparent in our dealings

What We're Not Responsible For:

  • Market fluctuations or property value changes

  • Third-party actions (banks, solicitors, other agents)

  • Decisions you make based on general market commentary

  • Acts of God, government decisions, or global pandemics

To the extent permitted by law, our liability is limited to the amount of commission or fees paid to us.

10. Termination

Either party can terminate our services with reasonable notice. Some obligations (like confidentiality) survive termination.

11. Dispute Resolution

If Things Go Wrong:

  1. Let's talk it out like adults

  2. If needed, we'll try mediation

  3. Legal action should be a last resort

  4. ACT courts have jurisdiction for any legal proceedings

12. Third-Party Links and Services

We may link to third-party websites or recommend other professionals. We don't control these third parties and aren't responsible for their actions or services.

13. Changes to Terms

We may update these terms occasionally (hopefully not too often). We'll notify you of significant changes via email or website notice.

14. Contact Information

Questions about these terms?
Email: info@myaddy.com.au
Phone: 0458 440 375
Address: WOTSO, 490 Northbourne Ave, Dickson ACT 2602

Licensed Real Estate Agent:
Ryan Hedley - 18402734
Licensed under the ACT Agents Act 2003

15. Governing Law

These terms are governed by ACT and Australian law. We're based in Canberra, so ACT courts have jurisdiction.

Remember: These terms don't replace the specific agreements we'll have for individual transactions. When you engage our services, we'll provide clear, written agreements that outline exactly what we're doing for you and what it costs.

Last thing: If you're a lawyer reading this and thinking "they could have made this more complicated," please remember that normal humans need to understand their rights and obligations too.