Privacy policy.

1. Who We Are

My addy Pty Ltd

ABN: 96 687 216 80
Address: WOTSO, 490 Northbourne Ave, Dickson ACT 2602
Email: info@myaddy.com.au
Phone: 0458 440 375

We're bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

Personal Information We Collect:

From Everyone:

• Name and contact details (phone, email, address)

• Communication preferences

• Website usage data (cookies, IP addresses, browser info)

From Property Buyers/Tenants:

• Financial information (income, assets, liabilities)

• Employment details

• Identification documents (driver's license, passport)

• Credit and reference checks (with your consent)

• Family/household composition

• Property preferences and search history

From Property Sellers/Landlords:

• Property ownership details

• Financial information related to the property

• Property condition and history information

• Preferred contact methods and timing

From Service Providers:

• Business registration details

• Insurance information

• Professional qualifications and references

Sensitive Information:

We may collect sensitive information (like health information for accessibility requirements) only with your explicit consent and when necessary for our services.

3. How We Collect Information

Directly From You:

• When you contact us or use our services

• Through forms on our website

• During phone calls or meetings

• Via email or text communications

• At property inspections

From Third Parties (With Your Consent):

• Credit reporting agencies

• Previous agents or landlords

• Banks and financial institutions

• Government agencies (land titles, rates information)

• References you provide

Automatically:

• Website analytics and cookies

• Social media interactions

• Email open rates and click-throughs

4. Why We Need Your Information

To Provide Our Services:

• Match you with suitable properties

• Arrange inspections and negotiations

• Process applications and contracts

• Provide market updates and property alerts

• Manage ongoing property management services

Legal and Regulatory Requirements:

• Verify your identity (anti-money laundering laws)

• Conduct background checks for tenancy applications

• Maintain transaction records

• Report to regulatory bodies when required

Business Operations:

• Improve our services and website

• Send you relevant property information

• Maintain customer relationships

• Marketing and promotional activities (with your consent)

5. Marketing and Communications

What You Can Expect:

• Property alerts matching your criteria

• Market updates and news

• Information about our services

• Invitations to property events

Your Control:

• You can opt out of marketing communications anytime

• We'll always include an unsubscribe link

• You can update your preferences by contacting us

• We won't spam you (that's just annoying)

6. Who We Share Information With

We May Share Your Information With:

Service Providers:

• Conveyancers and solicitors

• Mortgage brokers and lenders

• Property inspectors and valuers

• Insurance companies

• Maintenance and cleaning services

• Marketing and IT service providers

Other Parties (With Your Consent):

• Other real estate agents (for buyer referrals)

• Property developers and builders

• Potential buyers/sellers/tenants/landlords

Legal Requirements:

• Courts and tribunals

• Regulatory bodies (ACCC, AUSTRAC, etc.)

• Law enforcement agencies

• As required by law

Business Transfers: If we sell our business, your information may transfer to the new owners (we'll notify you if this happens).

7. Overseas Disclosure

Some of our service providers may be located overseas (particularly cloud storage and software providers in the US and Europe). We ensure they have adequate privacy protections before sharing your information.

8. How We Protect Your Information

Security Measures:

• Encrypted data transmission and storage

• Access controls and user authentication

• Regular security updates and monitoring

• Staff training on privacy and security

• Secure disposal of old records

Physical Security:

• Locked filing cabinets for paper records

• Restricted access to office areas

• Secure storage for sensitive documents

9. Data Retention

How Long We Keep Information:

• Client files: 7 years after transaction completion (legal requirement)

• Financial records: 7 years (taxation requirements)

• Marketing lists: Until you unsubscribe or we clean our database

• Website analytics: 26 months

• CCTV footage: 30 days (if applicable)

We'll securely destroy information when we no longer need it.

10. Your Rights

You Can:

• Access your personal information (we'll provide it within 30 days)

• Correct inaccurate or outdated information

• Request deletion of your information (where legally possible)

• Opt out of marketing communications

• Make a complaint about our privacy practices

How to Exercise Your Rights: Contact us at info@myaddy.com.au or 0458 440 375. We may need to verify your identity before providing access to your information.

11. Cookies and Website Analytics

What We Use:

• Google Analytics (to understand website usage)

• Facebook Pixel (for advertising)

• Essential cookies (for website functionality)

• Marketing cookies (to show you relevant ads)

Your Control: You can disable cookies in your browser settings, but this may affect website functionality.

12. Social Media

When you interact with our social media pages, the social media platform's privacy policy also applies. We don't control how they handle your information.

13. Children's Privacy

We don't knowingly collect information from children under 13. If you're under 18, please get parental consent before providing personal information.

14. Changes to This Policy

We may update this policy occasionally. We'll notify you of significant changes via email or website notice. The current version will always be available on our website.

15. Complaints and Contact

Privacy Concerns?
Contact us first:

• Email: info@myaddy.com.au

• Phone: 0458 440 375

• Mail: WOTSO, 490 Northbourne Ave, Dickson ACT 2602

Still Not Happy?
You can complain to the Office of the Australian Information Commissioner:

• Website: oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

16. Credit Reporting

If we conduct credit checks, additional privacy rules apply under the Privacy Act. We'll provide specific information about credit reporting when relevant.

The Bottom Line: We collect information to provide great real estate services and comply with the law. We protect it properly and only use it for legitimate purposes. You have rights over your information, and we're here to help you exercise them.